Terms and Conditions

COVID-19 Special Venue Restrictions

At Hunter Valley Gardens the health and safety of our customers and staff is our top priority. We wish to reassure everyone that we follow strict health and safety regulations and are adopting the recommendations of the NSW Government.

The NSW Government has introduced new measures to limit the number of people allowed in venues, the current limits being 100 people at inside venues and up to 500 people in outside venues. We are aware this may cause some disruption to our guest’s experience but, please be mindful our staff are following guidelines set by the NSW Government. We will do our utmost to minimise the impact on our customer’s experience, however, please be aware there may be times we have to restrict entry to particular areas of the venue.

As the situation keeps evolving we will update our terms and conditions in line with the advice provided by the NSW Government.

Thankyou for your patience at this time.

Conditions of Entry

At Hunter Valley Gardens we endeavour to provide exhibits that complement the vegetation in our Gardens. Hunter Valley Gardens has water features that are not fenced including moats, waterways and elevated walkways that can be dangerous. Children must be supervised by a responsible adult at all times whilst visiting.

It is an express condition of your entry and your participation in the activities conducted by Hunter Valley Gardens that you do hereby, for yourself, your heirs, executors, assigns and next-of-kin and each of them release, waive and discharge Hunter Valley Gardens, its officers, directors, agents and employees of and from all liability, claims or demands for all injuries, losses, damages of any kind or nature to your person or property or to that of any minor under your supervision, whilst on the property of Hunter Valley Gardens.

• All children must be supervised by an accompany adult at all times.
• We do not offer refunds due to adverse weather conditions or any areas of the Gardens being closed for maintenance, special events or for any other reason.
• No filming or photography for commercial purposes should be carried out in the Gardens without prior written consent from Hunter Valley Gardens.
• Drones are not permitted for use on the Hunter Valley Gardens property without prior written consent from Hunter Valley Gardens.
• No picnicking.
• No BYO alcoholic beverages.
• No pets.
• No skateboards/rollerblades/skates/scooters.
• No pushbikes.
• While visiting the Gardens you may be filmed or photographed for marketing purposes, if you wish for this not to occur please notify a staff member.
• CCTV surveillance cameras in use.

Hunter Valley Gardens reserves the right to refuse entry to any person who does not comply with the conditions of entry. Management reserves the right to refuse entry and eject persons under the influence of drugs or alcohol, who are disorderly, or engage in inappropriate behaviour, vandalism or evade admission. Management reserves the right to inspect any bags, clothing and other items at all entry points or within the gardens at any time. Management reserves the right to refuse entry to patrons carrying a prohibited item. Persons under 15 years and under must be accompanied by a parent or guardian at all times whilst in Hunter Valley Gardens.

Online Tickets

Terms & Conditions:

Entry to Hunter Valley Gardens is granted by presenting a printed or mobile E-Ticket with identification for concession tickets or local tickets.  Tickets can also be purchased at the gate.

E-Tickets for standard admission are valid for 12 months from time of purchase unless otherwise specified.

Tickets to events such as Christmas Lights Spectacular, Snow Time, and any other events hosted within the Hunter Valley Gardens, are valid for the specified period of that particular event only.  If you do not use your ticket in the specified time frame, the value of that ticket will become null.

Tickets are non-refundable. Lost, damaged and stolen tickets cannot be replaced.

Handle your E-Ticket as you would cash and do not buy from or attempt to sell to anyone an E-Ticket – it has no resale value.

Day tickets are for single use only. Day / Night tickets must be used on any 1 day and any 1 evening within 7 days of first redemption. The Gardens will be open from 9am – 4pm during the Christmas Lights Spectacular and will re-open at 5.30pm – 10pm. Outside of Christmas Lights, opening hours 9am to 5pm.

Annual tickets are valid for one year from date of purchase and give the bearer access to the Garden’s during standard operation hours and any events.  These tickets must be presented to obtain entry or any additional discounts associated with the pass.

We do not offer refunds due to adverse weather conditions or any areas of the Gardens being closed for maintenance, special events or for any other reason. However we do offer conditional re-entry passes on a case by case basis.

Purchasing:

E-Tickets may be purchased through the Hunter Valley Gardens website only with a major credit card. Your account will be debited at the time of ordering and payment processing fees may apply, reflecting bank fees and administration costs charged to Hunter Valley Gardens for credit card transactions. All prices include GST.

Tickets may also be purchased at Hunter Valley Gardens entry desk with cash, EFTPOS or a major credit card. No cheques are accepted.

All credit card purchases are made through the Commonwealth Bank of Australia’s (CBA) secure payment facility. Payment information is securely and confidentially processed by the CBA. Hunter Valley Gardens does not have access to paying card details. If you believe any unauthorised use of your credit card has occurred, please notify the Gardens by email and contact your bank directly.

When purchasing online, the customer is agreeing to give access to their their name, email address, post code and any other personal information entered (excluding payment details) to Roche Group and their subsidiariesm, including but not limited to Hunter Valley Gardens.  These details will be held confidentially by Roche Group and used for processing, marketing and research purposes only. No details will be passed on to a third party.

Accessing and Presenting E-Tickets

Once purchased online, the customer will receive an email including ticket details and barcode. This must be presented at Garden Entry by way of print or mobile.  The barcode must be seen to obtain entry.

Failure to present ticket upon entry will result in non-entry to the Gardens. At this time the customer can choose to visit again within a 12 month period, however no discount may be given.

To avoid problems in receiving your email purchase confirmation, ensure that you enter a valid email address and check that your inbox spam filter will not block Hunter Valley Gardens content. Please allow up to sixty minutes for the email purchase confirmation to arrive.

Hunter Valley Gardens reserves the right to adjust operating hours without prior notice.

Refund Policy – Both Tickets & Online E-Tickets.

We do not offer refunds due to adverse weather conditions or any areas of the Gardens being closed for maintenance, special events or for any other reason. However we do offer conditional re-entry passes on a case by case basis.