Terms & Conditions
Entry to Hunter Valley Gardens is granted by presenting a printed or digital ticket with identification for concession or local tickets.
Christmas Lights Spectacular tickets are for single use only and are sold separately to general Garden entry tickets.
Online tickets are only available at huntervalleygardens.com.au, tickets purchased from third-party resellers will not be accepted at Garden entry.
Tickets must be used for the day booked. Due to capacity restrictions if you arrive on a different day to your booking, we may not be able to allow you entry.
The Gardens will be open during the day from 9am – 5pm as per normal opening hours. The Gardens will then reopen for Christmas Lights Spectacular between 6:30pm – 10:30pm. No entry will be permitted between 5pm – 6:30pm.
Christmas Lights Spectacular season runs from the 5th November 2020 until 26th January 2021.
Lost, damaged and stolen tickets may be replaced, upon proof of purchase (original receipt or valid identification) by emailing email@example.com
If you do not use your ticket on the specified day, the value of that ticket will become null.
Handle your E-Ticket as you would cash and do not buy from or attempt to sell to anyone an E-Ticket – it has no resale value.
Annual ticket holders will need to nominate a day if they wish to visit the Gardens during Christmas Lights Spectacular, email instructions will be sent out to each annual pass holder with further details.
Our method of tickets purchase is through the Hunter Valley Gardens website, with a major credit card. Your account will be debited at the time of ordering and payment processing fees may apply, reflecting bank fees and administration costs charged to Hunter Valley Gardens for credit card transactions. All prices include GST.
All credit card purchases are made through the Commonwealth Bank of Australia’s (CBA) secure payment facility. Payment information is securely and confidentially processed by the CBA. Hunter Valley Gardens does not have access to card details. If you believe any unauthorised use of your credit card has occurred, please notify the Gardens by email and contact your bank directly.
When purchasing online, the customer is agreeing to give access to their name, email address, post code and any other personal information entered (excluding payment details) to Roche Group and their subsidiaries, including but not limited to Hunter Valley Gardens. These details will be held confidentially by Roche Group and used for processing, marketing and research purposes only. No details will be passed on to a third party.
No tickets will be available to be purchased over the phone.
Accessing and Presenting E-Tickets
Once purchased online, the customer will receive an email including ticket details and barcode. This must be presented at Garden Entry by way of print or digital ticket. The barcode must be seen to obtain entry.
Failure to present ticket or a valid ID upon entry will result in non-entry to the Gardens.
To avoid problems in receiving your email purchase confirmation, ensure that you enter a valid email address and check that your inbox spam filter will not block Hunter Valley Gardens content. Please allow up to sixty minutes for the email purchase confirmation to arrive.
Hunter Valley Gardens reserves the right to adjust operating hours without prior notice.
Refund Policy – Both Tickets & Online E-Tickets.
Lost, damaged and stolen tickets may be replaced, upon proof of purchase (original receipt) by emailing firstname.lastname@example.org
In the event that Hunter Valley Gardens needs to close due to a severe weather event, ticket holders will be offered a change of date (subject to availability) or a refund.
Due to COVID-19 restrictions, there will be 3 rides available during Christmas Lights Spectacular – The Ferris Wheel, Carousel and Teacup Ride. Rides are an additional cost to the standard entry fee – Single ride tokens will be available for $5 each. Unlimited rides wristbands are not available. All rides are subject to height and age restrictions. Rides tokens are only available at the ticket booth in the rides area, payment is by EFTPOS only, no cash will be accepted.
Rides will be cleaned hourly.
Rides will close at 10pm.
In the event of adverse weather, the rides may be closed for safety reasons.
To go on the rides, the following conditions must be met:
- Carousel – Children below 105cm must ride with an adult (adult must stand next to child).
- Tea Cup – Children between 95cm – 120cm must ride with an adult, a ticket must be purchased for each person. The ride is not suitable for children under the age of 2 years. Maximum height is 195cm.
- Ferris Wheel – children bellow 120cm must ride with an adult.
- Children must be supervised at all times.