Terms and Conditions

General Conditions of Entry

At Hunter Valley Gardens we endeavour to provide exhibits that complement the vegetation in our Gardens. Hunter Valley Gardens has water features that are not fenced including moats, waterways and elevated walkways that can be dangerous. Children must be supervised by a responsible adult at all times while visiting the Gardens.

Entry to Hunter Valley Gardens is granted by presenting a printed or digital ticket or with valid identification.

It is an express condition of your entry and your participation in the activities conducted by Hunter Valley Gardens that you do hereby, for yourself, your heirs, executors, assigns and next-of-kin and each of them release, waive and discharge Hunter Valley Gardens, its officers, directors, agents and employees of and from all liability, claims or demands for all injuries, losses, damages of any kind or nature to your person or property or to that of any minor under your supervision, while on the property of Hunter Valley Gardens.

• All children must be accompanied by an adult at all times.
• Tickets may be refunded or exchanged for another day/session, depending on availability. Changes to tickets must be requested 24 hours prior to the booked date by visiting huntervalleygardens.com.au/bookings
  The team will get back to you as soon as possible during business hours Monday to Friday.
• Lost, damaged and stolen tickets may be replaced upon proof of purchase (original receipt).
• No filming or photography for commercial purposes should be carried out in the Gardens without prior written consent from Hunter Valley Gardens.
• Drones are not permitted for use on the Hunter Valley Gardens property without prior written consent from Hunter Valley Gardens.
• No picnicking.
• No BYO alcoholic beverages.
• No pets.
• Guide and companion dogs are allowed into Hunter Valley Gardens.
• No skateboards/rollerblades/skates/scooters.
• No pushbikes.
• While visiting the Gardens you may be filmed or photographed for marketing purposes.
• In some areas of the Gardens there is CCTV surveillance.

Hunter Valley Gardens reserves the right to refuse entry to any person who does not comply with the conditions of entry. Management reserves the right to refuse entry and eject persons under the influence of drugs or alcohol, who are disorderly, or engage in inappropriate behaviour, vandalism or evade admission. Management reserves the right to inspect any bags, clothing and other items at all entry points or within the gardens at any time. Management reserves the right to refuse entry to patrons carrying a prohibited item. Persons 15 years and under must be accompanied by a parent or guardian at all times whilst in Hunter Valley Gardens.

Terms & Conditions

Entry to Hunter Valley Gardens is granted by presenting a printed or digital ticket.

Event tickets are for single use only and are sold separately to general Garden entry tickets.

Online tickets are only available at huntervalleygardens.com.au, tickets purchased from third-party resellers will not be accepted at Garden entry.

Tickets must be used for the day booked. Due to capacity restrictions, if you arrive on a different day to your booking, we may not be able to allow you entry.

Lost, damaged and stolen tickets may be replaced, upon proof of purchase (original receipt or valid identification) by emailing bookings@hvg.com.au

If you do not use your ticket on the specified day, the value of that ticket will become null.
Handle your E-Ticket as you would cash and do not buy from or attempt to sell to anyone an E-Ticket – it has no resale value.

Annual ticket holders will need to nominate a day if they wish to visit the Gardens during the event periods, email instructions will be sent out to each annual pass holder with further details.

Purchasing

Our method of tickets purchase is through the Hunter Valley Gardens website, with a major credit card. Your account will be debited at the time of ordering and payment processing fees may apply, reflecting bank fees and administration costs charged to Hunter Valley Gardens for credit card transactions. All prices include GST.

All credit card purchases are made through the Commonwealth Bank of Australia’s (CBA) secure payment facility. Payment information is securely and confidentially processed by the CBA. Hunter Valley Gardens does not have access to card details. If you believe any unauthorised use of your credit card has occurred, please notify the Gardens by email and contact your bank directly.

When purchasing online, the customer is agreeing to give access to their name, email address, postcode and any other personal information entered (excluding payment details) to Roche Group and their subsidiaries, including but not limited to Hunter Valley Gardens. These details will be held confidentially by Roche Group and used for processing, marketing and research purposes only. No details will be passed on to a third party.

Accessing and Presenting E-Tickets

Once purchased online, the customer will receive an email including ticket details and barcode. This can be presented at Garden Entry by way of print or digital ticket. Online orders can be recovered from Garden entry, but valid ID must be provided.

Failure to present ticket upon entry may result in non-entry to the Gardens.

To avoid problems in receiving your email purchase confirmation, ensure that you enter a valid email address and check that your inbox spam filter will not block Hunter Valley Gardens content. Please allow up to sixty minutes for the email purchase confirmation to arrive.

No tickets will be available to be purchased over the phone.

Hunter Valley Gardens reserves the right to adjust operating hours without prior notice.

Refund Policy – Both Tickets & Online E-Tickets.

Lost, damaged and stolen tickets may be replaced, upon proof of purchase (original receipt) by emailing bookings@hvg.com.au

In the event that Hunter Valley Gardens needs to close due to a severe weather event, ticket holders will be offered a change of date (subject to availability) or a refund.

Tickets

Mega Creatures – Day session. From 9am to 4:30pm.
Mega Creatures Night Safari – Night session. From 6pm to 10:30pm.
Tickets for Mega Creatures Day Session and Mega Creatures Night Safari can be purchased separately, and Mega Creatures Day/Night combo tickets are valid for same day use only. Tickets are valid for nominated session only. All guest must exit the gardens between sessions (from 4:30pm to 6pm).

Rides

Due to COVID-19 restrictions, there will be 4 rides available during Mega Creatures and Mega Creatures Night Safari – The Ferris Wheel, Carousel, Swing Chair and Teacup Ride. Rides are an additional cost to the standard entry fee – Single ride tokens will be available for $5 each and are subject to height and age restrictions. Unlimited rides wristbands are not available. Rides tokens are only available at the ticket booth in the rides area, payment is by EFTPOS only, no cash will be accepted.

The rides will be closed periodically for cleaning throughout each session. Rides may also close in the event of adverse weather conditions for safety reasons as determined by the ride operators.

In the event of adverse weather, the rides may be closed for safety reasons.

To go on the rides, the following conditions must be met:

Carousel – Children below 105cm must ride with an adult (adult must stand next to child).
Swing Chair – Children between 110cm-120cm must ride with an adult, 120cm and above may ride alone.
Tea Cup – Children between 95cm – 120cm must ride with an adult, a ticket must be purchased for each person. The ride is not suitable for children under the age of 2 years. Maximum height is 195cm.
Ferris Wheel – children bellow 120cm must ride with an adult.
Children must be supervised at all times.