Snow Time in the Garden

What are the opening hours and dates of Snow Time?

Snow Time runs from 29 June to 29 July 2024.

Each day:

Garden entry open at 9am till 5pm – Last entry at 4pm
Snow Time activities from 9:30am to 4:30pm – Last entry for Snow Time activities 3pm

Ice skating ticket booth hours: 9:30am to 3:45pm
Ice skating sessions: First session 10am, last session 4pm

Amusement Rides operate from 10am to 4:30pm – Ride ticket sales close at 4pm
Ride ticket booth hours: 10am to 4pm

What additional activities are available during Snow Time?

Ice Skating Rink, Giant Ice Toboggan, Mega Snow Play Zone and roaming entertainment.

Do you have to pay for the activities once inside the Gardens?

The rides are all user pay. These include Superslide, Swing Chair, Carousel, Ferris Wheel and Tea Cups. Rides are $6 per person, per ride, or you can purchase a bonus 6 ticket pass for $30, tickets can be purchased at the rides booth. Height and age restrictions apply.

Skating aids (Bobby Seals) will be available for hire for $6 each available for children 6 years and under ONLY.

Can you pre-book ice skating sessions?

Skating session times operate on a first-in/first-served basis with a maximum capacity. We recommend arriving early and collecting your tickets prior to participating in other activities. Ice skating tickets can be collected from 9:30am.

How long are the ice skating sessions?

Ice skating sessions last 20 minutes. Please note, the Ice Staking Rink will be closed for maintenance and cleaning for a period of time each day.

Can you book multiple ice skating sessions?

No, due to limited capacities for each session only one group (maximum of 12) per booking can be made at a time.

What are the ice skating sessions times?

Session 1 10:00 – 10:20
Session 2 10:30 – 10:50
Session 3 11:00 – 11:20
Session 4 11:30 – 11:50
Session 5 12:00 – 12:20
Session 6 12:30 – 12:50
Session 7 13:00 – 13:20
Session 8 13:30 – 13:50
Session 9 14:00 – 14:20
Session 10 14:30 – 14:50
Session 11 15:00 – 15:20
Session 12 15:30 – 15:50
Session 13 16:00 – 16:20

Do you have to bring your own ice skates?

Hunter Valley Gardens provides ice skates in a range of sizes at no extra cost.
Guests are permitted to wear their own skates.
Children under the age of 10 years must wear a helmet and hair net. We provide helmets; however, you may bring your own helmet to ensure a correct fit for your child.

How can I book a skating aid (seal)?

Skating aids (Bobby Seals) will be available for children 6 years and under ONLY and cost $6 each. Limited Seals available. Skating aids (Bobby Seals) must be booked at the same time you book your skating session. If all the seals are booked out, our staff can let you know the next session they are available.

Note that sessions and seals operate on a first in/first served basis with limited capacity and limited skating aids available.

What should we wear to Snow Time?

To keep warm and dry we recommend you wear weatherproof/waterproof clothing including gloves, jackets, pants and shoes, especially for smaller children who will be sitting in the Mega Snow Play Zone. We also recommend you bring along an extra set of clothing and a towel.

Are there any physical restrictions on the Snow Time activities?

Ice Skating Rink

Children under 10 years of age MUST wear a helmet and hair net. Children under 5 years of age must be accompanied on the ice by an adult at all times. Helmets are supplied free of charge. Skaters and parents/guardians of skaters using the ice rink, acknowledge that there is a risk of injury in ice skating, and by entering the ice rink area you freely accept that risk and liability for any injury sustained as a result of skating here or being in or around the ice rink.

Skaters may fall on the ice, and, while most falls are harmless, there is always the possibility that an injury may occur. Skaters are encouraged to wear elbow/knee pads and wrist guards to minimise injury.

Giant Ice Toboggan

Riders must be seated in the tube provided and children under 4 years of age must be accompanied by an adult. Adults and children can ride together but no two children or two adults can ride on the same ring. All users must follow the operator’s instructions.

Can you see the Gardens without the activities for Snow Time?

Yes, all our display gardens are available during Snow Time. However, only Snow Time event tickets can be purchased between 29 June – 28 July.

Can you leave Snow Time and come back?

Yes, pass outs are allowed providing you leave and return the same day the ticket is dated. See Garden Entry, your tickets will be stamped and required as proof of payment when re-entering the Gardens.

Event updates

Updates about weather changes or any other event announcements will be posted on our Facebook page. www.facebook.com/huntervalleygardens

Where can I buy tickets to Snow Time?

Tickets can be purchased online at hvg.com.au. Snow Time tickets are for single use only and are only valid for the date booked.

Snow Time – 9:30am to 4:30pm

Adult 16+ $40
Children 4-15 years $30
Children 3yrs and under FREE (must still have a ticket for entry)
Family 2 adults 2 children $122
Family 2 adults 1 child $99
Family 1 adult 2 children $93
Extra Child (4-15yrs) $27

Ride tickets can be purchased for $6 per ride or 6 rides for $30.

All rides are in addition to entry and can be purchased at the ticket booth located in the event area.

What happens to my tickets if the event closes due to adverse weather conditions?

Snow Time in the Garden at Hunter Valley Gardens are date specific and can only be used for the day purchased, if Hunter Valley Gardens needs to close due to a severe weather event as determined by management, ticket holders will be offered a change of date (subject to availability) or a gift card.

What method of payment is accepted?

Tickets may be purchased online via credit card, tickets can also be purchased at Garden Entry using cash or credit card. Tickets cannot be purchased over the phone.

Do I need to purchase my tickets online?

Tickets are available online and from Garden entry however, we recommend purchasing tickets online in advance to avoid disappointment. Online sales close an hour before the event finishes for the session on the day.

We do not sell any tickets through third-party sellers, only purchase your online tickets from huntervalleygardens.com.au

What if I cannot attend the date I have booked?

If you need to change the date of your booking, visit huntervalleygardens.com.au/bookings and request your change a minimum of 24 hours in advance.

Do I need to print my tickets?

We recommend printing tickets. However mobile tickets are also accepted. Tickets are able to be retrieved at entry upon presentation of identification. If tickets cannot be presented/retrieved at the gate, this will result in non-entry.

Can you purchase tickets from entry on the day of your visit?

Subject to availability, you may be able to purchase tickets at entry during the day of your visit. However, we strongly recommend purchasing all your tickets online in advance to avoid disappointment.

I have purchased an online ticket, and it didn’t arrive, what is the next step?

Most tickets that have not been received are either caught by your email spam filters or the email address was incorrectly entered. If your tickets have not arrived, please use this form http://bit.ly/Booking_update before your date of arrival. The team will get back to you as soon as possible during business hours Monday to Friday.

If you have lost your ticket, please proceed to Garden Entry with your valid identification where a staff member will be able to look up your order at entry.

What is HVG’s activities refund policy?

Refunds are only available if the Gardens do not open on the date of your booking. Tickets may be exchanged for another day, depending on availability or the value transferred to a Hunter Valley Gardens Gift Card. Changes to tickets must be requested 24 hours prior to the booked date by visiting http://bit.ly/Booking_update

How do you receive the online tickets?

Online tickets are emailed to the email address you provided. If you have not received your tickets, please check your spam/junk mail. If your tickets cannot be located, you may have entered the wrong email address. Please contact us at https://www.huntervalleygardens.com.au/bookings/ for further assistance.

Lost tickets

If you lose your ticket, new tickets can be issued by visiting huntervalleygardens.com.au/bookings and requesting an update to your order.

What are the rides?

Our amusement rides (Superslide, Swing Chair, Carousel, Ferris Wheel and Tea Cups) bring an added element of fun to the Gardens for both the young and young at heart. Children must be supervised at all times whilst on the rides.

Rides will not operate during adverse weather conditions as determined by the manager on site.

Who can go on the rides?

Guests can purchase a ticket to participate on our amusement rides providing they meet all the following safety requirements for the ride they wish to participate on.
Our rides are subject to safety requirements that a user must meet to participate. Key height restrictions are listed below, but other conditions can be found on the safety requirements signage at each of the rides.

Ferris Wheel: Children below 120cm must ride with an adult.
Carousel: Children below 105cm must ride with an adult (adult must stand next to child).
Tea Cup: Children between 95cm – 120cm must ride with an adult, 120cm and above may ride alone.
Swing Chair: Children between 110cm – 120cm must ride with an adult, 120cm and above may ride alone.
Superslide: Children between 110cm-120cm must ride with an adult, 120cm and above may ride alone.

Children must be supervised at all times.

PLEASE NOTE: Heights are checked at each individual ride and access will be approved by the operator.

Rides closures

Safety is of the utmost importance to us. Due to weather and maintenance, we may temporarily close the rides at times for customer safety, however we do endeavour to have them open again as soon as possible.

How much are the rides?

Ride tickets can be purchased for $6 per ride or 6 rides for $30.

What can I use the tickets on?

1 ticket per ride applies on the Ferris Wheel, Tea Cups, Swing Chair and Carousel. An accompanying adult may stand with a small child on the carousel only without the use of a ride ticket.
The Superslide is 2 rides per ticket – as children between 110cm-120cm must ride with an adult, the accompanying adult rides without the use of a ride ticket.

Is one ticket all I need for the Ferris Wheel for my family?

Tickets are per person, not per Gondola.

Do I need to purchase an additional ticket to ride with my child?

All rides operate on a 1 ticket per seat basis. A parent may stand with a small child on the Carousel or ride the Superslide with children between 110-120cm at no additional cost.

What if I have a baby, do they need a ride ticket?

Babies 18 months and below are permitted to ride with adults on the Ferris Wheel for free. They must have a ticket for the Carousel.

Do carers with companion cards have to pay to ride?

No, carers who present a companion card at the rides ticket booth are able to get the same pass as their client or child for free.

Can I buy food and drinks at Hunter Valley Gardens?

Yes, our Garden Terrace Café will be open with take away options and limited seating. There will be food stalls in the event area.

Can I bring my own drinks into Hunter Valley Gardens?

You may bring bottled water into Hunter Valley Gardens. Alcohol and soft drinks are not permitted.

Can I bring my own food into Hunter Valley Gardens?

No food or picnics can be brought into the Gardens, food is available in the Garden Terrace Café located at the entry to the Gardens and in the food stalls located in the event area. However, you can bring sealed bottled water.

I want to bring my own food.

If you do not wish to purchase food in the Gardens, there is the option to purchase food from one of the shops in Hunter Valley Shopping Village or enjoy a packed meal or BBQ in the park near the HVG Shopping Village. We offer re-entry passes if you’re coming back on the same day. For this option, please see staff at the entry gate.

What food options are available from the food stalls within the Gardens?

The Garden Terrace Café is open daily from 9am to 3pm and will offer a range of winter treats to keep the whole family warm. The food stalls located in the event offer meals and snacks such as loaded fries, nuggets, fish & chips, ice creams, assorted soft drinks, juice, coffee & water. Plus, woodfire pizza, Mexican, Greek, gelato, donuts, churros, fairy floss, slushies and more.

Prohibited Items

Prohibited items include drones, ride-on toys, scooters, roller skates, eskies, skateboards and items deemed to be unsafe by management.

What happens to lost property?

Lost property can be collected from Garden Entry or call (02) 4998 4000. Items that are not claimed within 7 days will be discarded or donated to local charities.

Is HVG accessible to everyone?

Hunter Valley Gardens is located on a 14-hectare site. The garden paths are approximately 8km and contain loose granite which can be navigated by wheelchairs. Please wear sensible footwear and take all necessary precautions to prevent injury to yourself.

Parking

There is free parking available and limited disabled parking, displaying of a disability parking permit is required.

Can I bring my pet?

No pets are allowed into the Gardens. Registered guide dogs and companion dogs are allowed into the Gardens with their owners. Documentation for these animals is required upon entry.

Am I able to hire a wheelchair?

No, we do not hire out wheelchairs.

Is HVG accessible to prams and strollers?

Paths and ramps are wide enough to accommodate pedestrians, wheelchairs and strollers.

Do you accept the Companion Card for HVG?

Yes. The Companion Card is a credit-card sized photo ID card issued to people with a disability who require lifelong attendant care. Please present your card at entry.

Do you accept pensioners card, or do you have pensioners discount?

We do not accept pensioner cards for these activities.