We do not accept pensioner cards. However, we offer a Seniors discounted price for Garden entry only (not valid for events).

Yes. The Companion Card is a credit-card sized photo ID card issued to people with a disability who require lifelong attendant care.

Registered companions must present their photo ID Companion Card when purchasing tickets at Garden Entry.

Paths and ramps are wide enough to accommodate pedestrians, wheelchairs and strollers.

For visitors there is free parking available and limited disabled parking, displaying of a disability parking permit is required.

Hunter Valley Gardens is located on a 25 hectare site. The garden paths are approximately 8km and contain loose granite which can be navigated by wheelchairs. Please wear sensible footwear and take all necessary precautions to prevent injury to yourself.

Prohibited items include drones, ride-on toys, scooters, roller skates, eskies, skateboards and items deemed to be unsafe by management.

No food, drinks, alcohol or picnics can be brought into the Gardens, food is available in the Garden Terrace Café (9:30am - 3:30pm) located at the entry to the Gardens.

However, you can bring sealed bottled water.

If you do not wish to purchase food in the Gardens, there is the option to enjoy a packed meal or BBQ in the park near the HVG Shopping Village prior to entering the Gardens. Re-entry passes are available if you’re coming back in the same session.

No, however there will be alcoholic beverages for sale in the food marquee.

Lost property can be collected from Garden Entry or call 4998 4000. Items that are not claimed within 7 days will be discarded or donated to local charities.

Hunter Valley Gardens is located on a 25 hectare site. The garden paths are approximately 8km and contain loose granite which can be navigated by wheelchairs. Please wear sensible footwear and take all necessary precautions to prevent injury to yourself.

Free visitor parking is available onsite including limited disabled parking. Please note, a valid disability parking permit must be displayed.

No pets are allowed into the Gardens. Registered guide dogs and companion dogs are allowed into the Gardens with their owners. Documentation for these animals is required upon entry.

Paths and ramps are wide enough to accommodate pedestrians, wheelchairs and strollers.

Yes. The Companion Card is a credit-card sized photo ID card issued to people with a disability who require lifelong attendant care.

We do not accept pensioner cards or have a Seniors price for events.

We do not have wheelchairs available to hire, you are welcome to bring your own. 

No, picnics, food or drinks are to be brought onsite, except for bottled water. Food and beverages are available to purchase within the venue.

Sealed bottled water can be brought onsite.

You can ONLY purchase Hunter Valley Gardens Gift Cards online at huntervalleygardens.com.au. If you think you've been scammed please ask for more information at the Service Desk, phone the ATO on 1800 008 540 or visit www.scamwatch.gov.au.

Yes, you can add a personalised message or video to a Gift Card.

Yes, we offer an option to define a custom amount between $50 and $350.

No, we do not offer any discounts on Gift Cards.

If your card does not arrive within a few minutes by email, then first check your junk mail folder. If you still cannot locate your Gift Card contact our bookings team via our website. www.huntervalleygardens.com.au/bookings/

No, Hunter Valley Gardens does not provide physical Gift Cards.

You cannot see the transactions you have made with a Gift Card, but you can check the remaining amount on your Gift Card. See check the balance on my Gift Card.

Gift Cards cannot be returned or refunded.

Independent food vendors operating during event periods will NOT be able to redeem Hunter Valley Gardens Gift Cards.

The date of delivery is the starting date a gift card is valid, NOT when the card is purchased. Eg. If you purchased a gift card for your mother’s birthday in 3 weeks, you can then nominate a delivery date of her birthday for the gift card. This would then be the date the Gift Card becomes valid.

Gift cards expire 3 years after the date of DELIVERY.

Gift cards can only be purchased online at hvg.com.au

If you wish to purchase a product with a value higher than the remaining credit on your Gift Card, you can pay the remaining amount with cash or your credit card.

You can check the remaining balance on your gift card by clicking on the ‘View gift card’ link on your Gift Card email. This will take you to a webpage with the remaining value of your gift card.

Yes, annual passes are great value and offer entry to Hunter Valley Gardens for 12 months from the purchase date. Annual pass ticket holders are not required to book tickets prior to arrival.

Annual Passes allow entry to HVG for 12 months from date of purchase.

Adult annual pass (16yrs +) $120
Family annual pass (2 adults & 2 children) $285
Child annual pass (4-15yrs) $83

Our amusement rides bring an added element of fun to the Gardens for both the young and young at heart. Rides include:

• Superslide
• Swing Chair
• Carousel
• Ferris Wheel
• Tea Cups

Children must be supervised at all times whilst on the rides.

Rides will not operate during adverse weather conditions as determined by the ride operator.

Our rides are available to all guests who wish to purchase a ride ticket and meet the physical requirements to participate.

• Ferris Wheel: Children below 120cm must ride with an adult.
• Carousel: Children below 105cm must ride with an adult (adult must stand next to child).
• Tea Cup: Children between 95cm - 120cm must ride with an adult, 120cm and above may ride alone.
• Swing Chair: Children between 110cm – 120cm must ride with an adult, 120cm and above mar ride alone.
• Superslide: Children between 110cm-120cm must ride with an adult, 120cm and above may ride alone.

Children must always be supervised

One single use ticket is $6 or bonus 6 ticket pack for $30.

Tickets can be used for one adult or one child for one single ride on the Ferris Wheel, Tea Cup, Swing Chair, Carousel or two rides on the Superslide.

Ride tickets can be purchased from the ticket booth. See individual event programs for opening times.

Tickets are per person, not per Gondola.

All rides require a ticket per person. However, a parent may stand with a small child on the carousel only for no additional cost.

Our rides are subject to safety requirements that a user must meet to participate. Key height restrictions are listed below, but other conditions can be found on the safety requirements signage at each of the rides.

• Ferris Wheel: Children below 120cm must ride with an adult.
• Carousel: This ride is for children only. Children below 105cm must ride with an adult (adult must stand next to child).
• Tea Cup: Not suitable for children younger than 2 years and under 95cm. Children between 95cm-120cm must ride with an adult, 120cm and above may ride alone.
• Swing Chair: Children between 110cm-120cm must ride with an adult, 120cm and above may ride alone.
• Superslide: Children between 110cm-120cm must ride with an adult, 120cm and above may ride alone.

PLEASE NOTE: Heights are checked at each individual ride. Permission to ride is at the sole discretion of the ride operator.

Babies 18 months and below are permitted to ride with adults on the Ferris Wheel for free. They must have a ticket for the Carousel.

No, carers who present a companion card at the ride ticket booth are able to get the same pass as their client or child for free.

Safety is of the utmost importance to us. Due to weather and maintenance, we may temporarily close the rides at times for customer safety, however we do endeavour to have them open again as soon as possible.

Tickets are only valid for the booked session and cannot be redeemed on other days or sessions. If you wish to change your booking submit a request at www.huntervalleygardens.com.au/bookings/

Tickets may be exchanged for another day, depending on availability. Changes to tickets must be requested 24 hours prior to the booked date by visiting huntervalleygardens.com.au/bookings

The team will get back to you as soon as possible during business hours Monday to Friday.

Yes, if time permits you can walk around the displays more than once.

If you lose your ticket, new tickets can be issued by visiting huntervalleygardens.com.au/bookings and requesting an update to your order.

Rides operate from 6pm-10pm. Last ride entry 9.45pm.