Frequently Asked Questions
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Do you accept pensioners card or do you have pensioners discount?
We do not accept pensioner cards. However, we offer a Seniors discounted price for Garden entry only (not valid for events).
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Do you accept the Companion Card for HVG?
Yes. The Companion Card is a credit-card sized photo ID card issued to people with a disability who require lifelong attendant care.
Registered companions must present their photo ID Companion Card when purchasing tickets at Garden Entry.
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Is HVG accessible to prams and strollers?
Paths and ramps are wide enough to accommodate pedestrians, wheelchairs and strollers.
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Parking
For visitors there is free parking available and limited disabled parking, displaying of a disability parking permit is required.
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Is HVG accessible to everyone?
Hunter Valley Gardens is located on a 25 hectare site. The garden paths are approximately 8km and contain loose granite which can be navigated by wheelchairs. Please wear sensible footwear and take all necessary precautions to prevent injury to yourself.
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Prohibited Items
Prohibited items include drones, ride-on toys, scooters, roller skates, eskies, skateboards and items deemed to be unsafe by management.
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What happens to lost property?
Lost property can be collected from Garden Entry or call (02) 4998 4000. Items that are not claimed within 7 days will be discarded or donated to local charities.
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Can I bring my pet?
No pets are allowed into the Gardens. Registered guide dogs and companion dogs are allowed into the Gardens with their owners. Documentation for these animals is required upon entry.
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Am I able to hire a wheelchair?
We do not have wheelchairs available to hire, you are welcome to bring your own.
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Can I bring my own food or drink to Hunter Valley Gardens?
No, picnics, food or drinks are to be brought onsite, except for bottled water. Food and beverages are available to purchase within the venue.
Sealed bottled water can be brought onsite.
