Top 10 Faqs CL2023

Lost tickets

If you lose your ticket, new tickets can be issued by visiting and requesting an update to your order.

What if I cannot attend the date I have booked?

Tickets may be exchanged for another day, depending on availability. Changes to tickets must be requested 24 hours prior to the booked date by visiting The team will get back to you as soon…

Can I bring my pet?

No pets are allowed into the Gardens. Registered guide dogs and companion dogs are allowed into the Gardens with their owners. Documentation for these animals is required upon entry.

Prohibited Items

Prohibited items include drones, ride-on toys, scooters, roller skates, eskies, skateboards and items deemed to be unsafe by management.