Ticketing Mega Creatures

Lost tickets

If you lose your ticket, new tickets can be issued by visiting huntervalleygardens.com.au/bookings and requesting an update to your order.

How do you receive the online tickets?

Online tickets are emailed to the email address you provided. If you have not received your tickets, please check your spam/junk mail. If your tickets cannot be located, you may have entered the wrong email…

What is HVG’s activity refund policy?

Refunds are only available if the Gardens do not open on the date of your booking. Tickets may be exchanged for another day, depending on availability or the value transferred to a Hunter Valley Gardens…

Do I need to print my tickets?

We recommend printing tickets. However mobile tickets are also accepted. Tickets are able to be retrieved at entry upon presentation of identification. If tickets cannot be presented/retrieved at the gate, this will result in non-entry.

Do I need to purchase my tickets online?

Tickets are available online and from Garden entry however, we recommend purchasing tickets online in advance to avoid disappointment. Online sales close an hour before the event finishes for the session on the day. We…