How can I check the balance on my Gift Card?
You can check the remaining balance on your gift card by clicking on the ‘View gift card’ link on your Gift Card email. This will take you to a webpage with the remaining value of…
Gift Cards
What if I want to purchase something that costs more than the value on my Gift Card?
If you wish to purchase a product with a value higher than the remaining credit on your Gift Card, you can pay the remaining amount with cash or your credit card.
Where can I purchase the Gift Card?
Gift cards can only be purchased online at hvg.com.au
When will a Gift Card expire?
Gift cards expire 3 years after the date of DELIVERY.
What is the date of delivery?
The date of delivery is the starting date a gift card is valid, NOT when the card is purchased. Eg. If you purchased a gift card for your mother’s birthday in 3 weeks, you can…
Is there anything I can’t use the Gift Card for?
Gift cards cannot be redeemed at food stalls operating during event periods or in the gift shop and Garden Terrace Café.
Can I return or refund a Gift Card?
Gift Cards cannot be returned or refunded.
How do I get a list of transactions made with my Gift Card?
You cannot see the transactions you have made with a Gift Card, but you can check the remaining amount on your Gift Card. See check the balance on my Gift Card.
Can I purchase or change the digital card for a physical Gift Card?
No, Hunter Valley Gardens does not provide physical Gift Cards.
How can I access the Gift Card that hasn’t been received?
If your card does not arrive within a few minutes by email, then first check your junk mail folder. If you still cannot locate your Gift Card contact our bookings team via our website. www.huntervalleygardens.com.au/bookings/