Hunter Valley Gardens

Christmas Lights Frequently Asked Questions

GENERAL

WHAT ARE THE EVENT DATES?

3 November, 2017 – 27 January 2018 – Closed 25 December (day and night)

WHEN ARE THE TRADING HOURS?

Hunter Valley Gardens 9.00am – 4.00pm Christmas Lights Spectacular 5.30pm – 10.00pm

All visitors must vacate the Gardens between 4pm and 5.30pm.

IS THE EVENT SUITABLE FOR WHEELCHAIRS?

All of the paths within Hunter Valley Gardens are wheelchair friendly, however we do not have any wheelchairs for hire during the Christmas Lights Spectacular.

ARE ALL GARDENS OPEN DURING THE CHRISTMAS LIGHTS DISPLAY?

No, when the gardens close at 4pm we close off all areas that are not required for the Christmas Lights display.

CAN WE WALK THROUGH THE FULL GARDENS BEFORE WE SEE THE LIGHTS?

We offer Day and Night Passes to the Christmas Lights which allows you access to Hunter Valley Gardens from 9.00am – 4.00pm, then the Gardens closes for preparations and re-opens at 5.30pm for the Lights. This pass permits entry to day and night activities within the one week only. All visitors must vacate the Gardens between 4pm and 5.30pm.

EVENT UPDATES

Updates in regards to the weather or any other event announcements will be posted on our FACEBOOK PAGE.www.facebook.com/huntervalleygardens
We recommend visitor’s go to Hunter Valley Gardens Facebook page and change their ‘Following’ settings to ‘See First’ in the days prior to visiting Christmas Lights.

WHY DO THE LIGHTS CLOSE IN INCLEMENT WEATHER?

We do our best to run the Christmas Lights at all times; however sometimes due to adverse weather conditions that is occurring, or has previously occurred, we have to close the event as it is an occupational health and safety risk.

TICKETING

GENERAL

Tickets can be purchased online or at Garden Entry on arrival.
We recommend printing tickets, however mobile tickets are also accepted. If tickets cannot be presented at the gate, this will result in non-entry.

Online Christmas Lights tickets are not date specific and can be used for any one day during the 2017/2018 event.
If you have visited Hunter Valley Gardens throughout the day, you may re-enter the Christmas Lights Spectacular for a reduced price with your receipt as proof of purchase. This is only valid if visiting on the same date.

If you purchase a day/night ticket, the two sessions must be used within 7 days of each other.
This event will not open if we have experienced adverse weather condition.
Tickets are non-refundable and not redeemable for cash.

PRICING

GENERAL GARDEN ENTRY 9am to 4pm

Adult 16+ $30
Children 4-15 years $20
Children 3yrs and under FREE
Family 2 adults 2 children $85
Family 2 adults 1 child $70
Extra child with family pass $20
Local $27
Senior $27

CHRISTMAS LIGHTS NIGHT 5.30pm to 10pm

Adult 16+ $30
Children 4-15 years $25
Children 3yrs and under FREE
Family 2 adults 2 children $95
Family 2 adults 1 child $75
Extra child with family pass $20

CHRISTMAS LIGHTS DAY & NIGHT Must vacate the Gardens between 4pm and 5.30pm

Adult 16+ $55
Children 4-15 years $35
Children 3yrs and under FREE
Family 2 adults 2 children $145
Family 2 adults 1 child $125

Unlimited rides wristbands are available for $15. These are in addition to entry and can be purchased at the ticketing booth located in the main event area of the Gardens.

CAN YOU PURCHASE TICKETS ON THE NIGHT?

Yes, tickets are available at Garden Entry.

HOW DO I BUY NEW YEAR’S EVE TICKETS?

These are the same as the regular Christmas Lights tickets; you can purchase them online or at Garden Entry.

CAN I PURCHASE AN ANNUAL PASS?

Annual Passes are great value and offer unlimited entry to Hunter Valley Gardens for 12 months from the purchase date. These are valid for all events.

ANNUAL PASS Unlimited Entry to HVG
Adult (16yrs +) $110.00
Family (2 adults & 2 Children) $360.00
Child (4-15yrs) $85.00

IS THERE A DISCOUNT FOR LARGE GROUPS?

We offer great social rates for the Christmas Lights Spectacular for groups of 10 or more paying adults. In order to secure this rate you must pre-book at least 3 days in advance with our groups department.

SOCIAL RATES 10 or more paying adults, pre-booked
Adult (16yrs +) $25.00
Child (4-15yrs) $20.00

TO BOOK contact – groups@hvg.com.au or call 02 4998 4006, please leave a message if the phone is unattended.

HOW DO YOU REPRINT YOUR ONLINE TICKETS?

Online tickets are emailed to the address you provided. If you have not received your tickets please check your spam/junk mail. If your tickets are still not able to be located you may have entered the wrong email address. Please call 4998 4000 for further assistance.

DO YOU OFFER RE-ENTRY?

Yes, we have pass outs available within the one session. If you wish to return during the same session, you must notify the staff at the Garden entry who will issue you with a pass that will allow you re-entry on that date only. Be aware that during Christmas Lights Spectacular you may need to line up again.

RIDES & INFLATABLE ZONES

WHAT ARE THE RIDES?

New and permanent additions to the Hunter Valley Gardens include the Venetian Carousel, Swing Chair and Ferris Wheel.
The Super Slide will also be running.
Children must be supervised at all times whilst on the rides.
All rides and fun zones activities are provided weather permitting.

WHAT IS THE INFLATABLE FUN ZONE?

There is a Toddler inflatable fun zone located next to the Storybook Garden and is specifically for younger children. It will be open 5.30pm to 9.30pm.

This areas is available for unlimited use with the purchase of an unlimited rides wristband which can be purchased at the ticketing booth located in the main event area of the Gardens .

WHO CAN GO ON THE RIDES & INFLATABLE FUN ZONES?

Swing Chair

Children between 110cm-120cm must ride with an adult, 120cm and above may ride alone.

Ferris Wheel

Children below 120cm must ride with an adult.

Carousel

Children below 105cm must ride with an adult (adult must stand next to child).

Superslide

Children between 110cm-120cm must ride with an adult, 120cm and above may ride alone.

Toddler Inflatable Fun Zone

For children aged 6 years and under

 

Children must be supervised at all times.

HOW MUCH ARE THE RIDES AND FUN ZONE?

Unlimited rides wristbands are $15, in addition to Christmas Lights entry. These allow purchasers unlimited access to the Ferris Wheel, Swing Chair, Carousel, Superslide and inflatable fun zone.

Individual ride tokens will not be available for Christmas Lights Spectacular.

Unlimited Rides Wristbands and Ferris Wheel tokens can only be purchased at the ticket booth in the event area.

Wristbands must be visible at all times and can be purchased at the ticket booth in the event area only. Cash and eftpos facilities are available.

WHERE CAN I BUY RIDES TICKETS?

Unlimited Rides Wristbands and Ferris Wheel tokens can only be purchased at the ticket booth in the event area. Cash and eftpos facilities are available.

FOOD AND BEVERAGES IN THE GARDENS

CAN WE BRING FOOD AND DRINK INTO THE HUNTER VALLEY GARDENS?

There is no BYO picnics, food or beverage allowed into the Gardens.

WHAT FOOD AND BEVERAGE OPTIONS ARE IN THE GARDENS?

You can purchase food and beverages at the event from a range of food including;

  • HVG Marquee – Loaded Fries
  • Gelato Brothers – gelato, taco Baskets, Burrito Bowls
  • Cazza’s Kitchen – stuffed spuds and dumplings
  • Pauls Coffee & Churros
  • German Kitchen – Kranskys
  • Woodstax Pizza
  • Floss a Pop – fairy floss, popcorn & slushies.

IS THERE A RESTAURANT INSIDE THE GARDENS?

The Garden Terrace Café will only be operating during the day from 9.00am – 4.00pm and will not be operating during the Christmas Lights Spectacular.

I WANT TO BRING MY OWN FOOD

If you do not wish to purchase food in the Gardens, there is the option to enjoy a packed meal in the park near the HVG Shopping Village. We offer re-entry passes if you’re coming back in the same session. For this option, please see staff at the entry gate and be aware that during Christmas Lights Spectacular you may need to line up again.

ADDITIONAL ENTERTAINMENT

WHEN AND WHERE IS THE LIVE ENTERTAINMENT?

The Little Scallywags children’s music group perform each evening in the main event area at 7.30pm and 8.30pm each night.
There will be a range of roaming entertainment running from 6.00pm – 9.00pm each evening including; carolers, magicians and other characters. Please note that the carolers finish on Christmas Eve.

SANTA PHOTOS (3 November – 24 December 2016)

Santa photos will be available at the North Pole inside Santa’s Cave marquee from 6.00pm – 9.30pm every night until Christmas. All photos are supplied on a 4GB USB.
$35.00 – single group photos (best for small families or a single child) 3-6 different photos supplied
$45.00 – group photo and 3 individual photos (best for families who want a family photo plus individual shots of each child) 10-15 different photos supplied
$55.00 – 4 group photos (best value for large extended families with multiple family groups) 15-20 photos supplied
Each additional group added to a package is $5.00 extra

WHEN WILL SANTA BE ON-SITE?

Santa will be at the Christmas Lights every evening until Christmas Eve in Santa’s Cave at the North Pole.

WHEN ARE THERE FIREWORKS ON DISPLAY?

We have fireworks on the opening night – 3 November at 9.00pm and New Year’s Eve at 9.00pm. The fireworks are best viewed from the event area.

IS THERE A TRAIN AT NIGHT?

No, the train only operates during the day.

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